How can we help you?
Questions about PulpMiner or the Web Data AI Extract Google Sheets add-on? We're here to help — usually within one business day.
Email Support
Reach our team directly at hello@pulpminer.com. Include your account email and any relevant URLs.
Live Chat
Prefer chat? Talk to us in real time using our live chat.
Frequently Asked Questions
Quick answers to the most common questions.
What is PulpMiner?+
PulpMiner turns any webpage into a realtime JSON API. Create an API from a URL on the web app or use the AI-powered Google Sheets add-on, or connect via our n8n and Zapier integrations — no scraping code required.
How do I create an API from a webpage on the web app?+
Sign in, go to Generate API, paste any webpage URL, and let our AI extract and structure the content into clean JSON. You can then call the generated API endpoint from your own apps and workflows.
Where do I find my API key and saved APIs?+
Your API key is available in your account, and every API you create is listed on the Saved APIs page. Use the API key to authenticate requests and integrations such as n8n and Zapier.
Do dynamic URLs and JavaScript-heavy pages work?+
Yes. PulpMiner supports dynamic URL parameters and renders JavaScript, so it can extract data from modern, dynamic websites that simple scrapers can't handle.
How do I get started with the Google Sheets add-on?+
Install the Web Data AI Extract add-on, open it from the Extensions menu, add your website URLs to a column, define the columns you want to extract, and click Start Extraction. No API key is required for the add-on — just sign in with your Google account.
Do I need an API key or coding knowledge?+
The Google Sheets add-on works with a simple Google sign-in — no API key, no formulas, and no scraping code. For the web app API and n8n/Zapier integrations, you'll use an API key from your account.
Which integrations do you support?+
You can use PulpMiner through the web app API, the Google Sheets add-on, the n8n community node, and Zapier. See the integration pages for step-by-step setup guides.
How does billing and pricing work?+
PulpMiner uses pay-as-you-go credits that never expire. You only pay for what you use, with no monthly subscription. You can buy more credits at any time from your account.
Why did a request or extraction fail or return empty data?+
This usually happens when a page blocks automated access, requires a login, or does not contain the requested field. Try refining your field or column names, or contact support with the URL and we'll take a look.
How do I request a refund or report a billing issue?+
Email us at hello@pulpminer.com with your account email and details. See our Refund Policy for eligibility.
How is my data handled?+
We only process the URLs and configuration you provide, and add-on results are written back to your own spreadsheet. Read our Privacy Policy for full details.